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At True Blue Garden Centre, we take great care in preparing and dispatching your order so that it arrives in good condition. Please read the following information to understand how shipping works with us.

 

PROCESSING AND DELIVERY

• Orders are processed within 2–5 business days once payment has been received.

• Delivery times vary depending on your location, the size of your order, and courier schedules.

• We currently deliver to Eastern Australia only.

 

SHIPPING FEES

• Shipping fees are calculated at checkout based on the size, weight and destination of your order.

• Shipping fees are strictly non-refundable. This applies to all orders, including returns, exchanges or cancellations made after dispatch.

 

RETURNS & CUSTOMER RESPONSIBILITY

• If you wish to return an item, please first refer to our Returns & Refund Policy.

• Unless otherwise required under Australian Consumer Law, the cost of returning any product is the customer’s responsibility.

• Shipping fees charged on the original order will not be refunded.

 

DAMAGED OR INCORRECT ORDERS

• If your order arrives damaged or incorrect, please notify us immediately at [insert contact email/phone] with clear photos of the product and packaging.

• Our team will work with you to arrange a replacement, exchange or another appropriate solution.

 

 CONTACT US
If you have any questions, concerns, or complaints about our Privacy Policy or our handling of personal information, please contact us at:
True Blue Garden Centre
127 Hursley Road, Toowoomba Q 4350
(07) 4659 0311
info@truebluegc.com.au

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